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IAMCP Philadelphia - February Meeting
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​ What’s new in Microsoft Dynamics 365 Customer Engagement and the Power Platform

When: Thursday, February 20, 2020
11:00 AM
Where: Microsoft MTC
45 Liberty Blvd
Malvern, Pennsylvania  19335
United States
Contact: Frank Buttaro

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Our monthly meeting will feature our own Ian Smith, President of Syncratec, as this month's speaker.  We will also hear from our Sponsor D&H.


Ian will be speaking on some of the latest Dynamics 365 technologies.  You won't want to miss this meeting.

Gain an understanding of how the new Power Platform works relative to the familiar old system formerly known as Microsoft Dynamics CRM. Learn the difference between first-party apps, third-party apps, and Power Apps.

Find out what’s included in the Common Data Model, and why they call it the Common Data Service.

We’ll present some of the best new features in Dynamics 365 Customer Engagement for Sales and Customer Service including the Dynamics 365 App for Outlook, the Unified Interface, and Email Engagement. And we’ll show where a multitude of related offerings including Power Automate, Power Apps Portals, and Power Virtual Agent can help optimize your CRM system from sales to customer service.

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